FAQ’s

 

SIZING

  • How can I choose my size?

If you aren’t sure which size to choose as you are usually between numbers, you can check our SIZE CHART and see our insole length to help you which size to choose.
Consider personal preferences, such as the use of socks, which kind of socks, use of insole, etc. also the space you prefer to the front / to unroll for your decision.


  • What can I do if I still have doubts?

If you aren’t sure, even after measuring, just contact us at info@mukishoes.com, we are happy to help you!


  • I have very wide feet. Do Mukishoes fit me?

Our shoes are designed to fit a healthy, strong and naturally muscular foot. They offer you enough space to give sufficient space to your toes, respecting the concept of barefoot shoes. Due to the materials and the laces they ensure a snug and soft fit.



  • I have narrow feet. Do Mukishoes fit me?

Our shoes are designed to fit a healthy, strong and naturally muscular foot. They offer you enough  space to give sufficient space to your toes, respecting the concept of barefoot shoes. Even if you have a more narrow foot you can use them and tie the laces tighter to get a snug fit.

If you have converged toes it can be a sign of shoe deformed feet. Mukishoes offers a sufficiently wide toe box to support a regeneration of muscles, straightening and spreading of the toes.


ORDERING

  • I ordered a pair of Mukishoes, can I change my order details?

Until we ship the orders out, you can inform us at info@mukishoes.com to change your order details.


  • Can I cancel my order?

Not yet shipped articles can be cancelled per email.
Already shipped articles must be refunded, You can check below how to proceed.


SHIPPING

  • Do you ship worldwide?

We ship worldwide. See in the shippings, which shipping costs apply. 
Please consider that shipping to non-EU countries may incur additional fees, customs duties and taxes that are carried by the customer.


  • Do I have to pay customs?

Please consider that shipping to non-EU countries may incur additional fees, customs duties and taxes that are carried by the customer.
Please contact your local tax office for detailed information.

  • How long does delivery take?

Depending on the article the dispatch of the article takes between 3-5 business days.
Here you can see the estimated shipping times.


REFUNDS

  • How can I return my Mukishoes?

Please complete the RETURN FORM here


  • Can I exchange them for another model/size?

At the present moment we can’t exchange them for another model or size.
Please place a new order.


  • Unfortunately there is a problem with my Mukishoes. What can I do?

Please contact our customer service at info@mukishoes.com.
We are happy to help you!


BAREFOOT SHOES

  • I am new to barefoot shoes what do I need to know?

Please remember to start slowly with the transition to minimal footwear as your muscles and joints may need to build up their natural strength again.
Give your muscles a bit of time, in the beginning you may get sore, it is a sign that they are working again and that they will give you strength and stability to you entire body.


MATERIALS

  • Are your shoes vegan?

We do have many vegan options.
Our vegan models do not contain anything from animal origin.
Those are declared in the product description as such.